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How to Order
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On-line
Ordering:
- Links above (Lighting,
Garden and Furniture etc.) lead to product category
pages.
- Once there each item is
shown with a picture, description, price and
applicable options.
- For each item you wish
to purchase choose available options, fill in the quantity and click on the 'Buy'
button.
- You will then see the
item added to your cart. To continue shopping select
the 'Continue Shopping' button.
- To change orders simply
view your cart ('View Cart' link
above), modify the quantity of an item then click
the 'Recalculate' button. To delete
items from your basket change their quantity to 0
and then 'Recalculate' your basket
contents.
- To continue on to a
Secure Server and checkout click the 'Go to payments'
button (view your cart to see this button). It is
here that you enter in your credit card details in a
safe, secure environment. You must also add any applicable shipping and tax settings (you will be notified of these and cannot proceed with out filling them in)
- When the process is
complete you will be sent an email verifying your
order and its particulars.
A representative from Walsh Mountain will follow the email with a phone call to verify credit card details, shipping instructions and any other details to complete your order.
Questions regarding this
process can be directed to iron@walshmountain.com
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Technical
Requirements for On-line Ordering
Web Browser
Compatibility
Walshmountain.com is designed for use with the latest versions of Internet
Explorer and Netscape Navigator. If you currently use older versions of
these browsers (including Internet Explorer 5.0 or earlier, Netscape
Navigator/Communicator 4.7x or earlier and AOL 3.0 or earlier), you may
experience technical difficulties with on-line ordering.
Please Note:
- Cookies must be enabled in your
browser's preferences.
- Macintosh users running AOL 3.0 will not
be able to place orders with walshmountain.com, as this browser does
not support SSL technology.
- WebTV is not supported.
Web Browser Security
To purchase products on-line, you must use a browser that is SSL-compliant
and has a "secure mode." Downloading the latest versions of
Internet Explorer and Netscape Navigator will also ensure that you are
protected by the browser's latest security patches.
If you continue to access our site with a browser other than those
recommended above, key functions such as Checkout (on-line ordering) may
not work properly. Below, we've added links to Internet Explorer and
Netscape Navigator. You may download the latest versions of either of
these browsers from here.
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| Delivery
Costs |
Delivery
Most purchases are shipped from our head office in Port Hope by Canpar, to arrive within 5
business days of the receipt of the order. In the event of a delay we will notify you by
phone.
You may also arrange to pick up your order direct from our Port Hope Store
and we will deduct the shipping charges from your bill - just call (905).885.9983 to arrange for pickup after placing your order on-line.
Delivery Charges
(All amounts are in Canadian $)
Merchandise Total
(before taxes) |
Delivery
Charges |
| Up to $49.00 |
$5.00 |
| $50.00 to $74.99 |
$10.00 |
| $75.00 to $129.99 |
$20.00 |
| $130.00 to $249.99 |
$25.00 |
| $250.00 and over |
10% |
Surcharges
Because furniture and other large items are bulky and
heavy, our cost to ship them is higher than that for other items. Therefore, these large
items have a delivery surcharge; this charge is listed along with the item price and is in
addition to regular delivery charges, as listed on the order form.
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| Return
Policy |
If you are
not satisfied with your purchase simply return the item within 30 days and we will gladly
refund you the price of the item purchased and applicable tax amounts (on-line/ email
orders only). The return policy for purchases made in any of our store locations is either
exchange or store credit ONLY. Unfortunately we cannot reimburse shipping and/or brokerage
fees for the original delivery or return.
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| Limited
Warranty |
All of our
products are guaranteed against defects in materials and workmanship for a period of one
year from the date of purchase. The liability is expressly limited to the repair
or replacement by Walsh Mountain Ironworks Inc. where in our opinion, damage is caused by
defect and not misuse or incorrect installation.
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| Privacy
Policy |
We will only
use your address and telephone number to contact you regarding an order you have placed
with Walsh Mountain Ironworks Inc. We will not share personal information with any other
company
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